FAQ

Getting started is easy and quick! Just follow the steps below and you’ll be on your way:

1. Create a Stripe account here. You will have to link a bank account to your Stripe account so that you can transfer funds.
2. Download ChargeStripe on your iOS or Android device.
3. Open ChargeStripe, then login with your Stripe account details.
4. Enjoy!

Absolutely! We utilize the Stripe payment system. If you do not have an account, you can create one here. Once your Stripe profile is complete you can log into ChargeStripe with your Stripe credentials.

You can use ChargeStripe with a Stripe account in a country where Stripe is available. See Stripe’s current list of supported countries here.

Not every ChargeStripe feature is available in every Stripe country. What you can use depends on your country, your device and the payment method. For example, Tap to Pay and Stripe card readers are only available in some countries, and Stripe requires an iPhone XS or later for Tap to Pay on iPhone. Check Stripe’s Tap to Pay availability and Stripe Terminal availability for your country.

Stripe typically schedules your first payout to complete within 7 to 14 days after you receive your first successful live payment, depending on your industry, country and risk level. This is an estimate, not a guaranteed date. After that, payouts follow the payout schedule set in your Stripe account, and your bank may take additional time to make the funds available. See Stripe’s payout documentation for details. The payout process is managed by Stripe alone and ChargeStripe can only view the status of the payout that is in transit to your bank account. It is important to note that ChargeStripe cannot fastrack the payout process, or help the bank to receive the money faster. You can follow the status of your payouts through your Stripe account here.

Refunds can take up to 10 business days to process. If it takes longer, you can contact Stripe directly for assistance.

Stripe is a simple and powerful way to accept payments online. Stripe has no setup, monthly, or hidden fees/costs. See Stripe’s current list of supported countries here. With Stripe, you can accept all major debit and credit cards in every country from 135+ currencies. Learn more here.

ChargeStripe is free to download from the Apple App Store and Google Play. When you take a payment through ChargeStripe, a 1.3% ChargeStripe fee is added on top of Stripe’s processing fees. There are no monthly ChargeStripe fees. Stripe’s fees depend on your country, how the payment is taken and the type of card. For example, Stripe’s standard US rates for domestic cards are 2.9% + $0.30 for online payments and 2.7% + $0.05 for in-person payments. Additional Stripe fees can apply, for example for manually entered cards, international cards, currency conversion and Tap to Pay. You can see current Stripe pricing for your country here.

ChargeStripe currently supports payments in more than 135 currencies. These include: USD, CAD, AUD, EUR, GBP, NZD, AED, JPY, BRL, CHF, DKK, HKD, HUF, IDR, ISR, INR, JMD, KRW, MXN, MYR, NOK, PHP, SEK, SGD, THB, TRY, XCD. You can see the list of all the currencies here.

To edit your account information you will have to access your Stripe account. Follow this link to edit basic company information.

Yes, we do have card readers that work with ChargeStripe. You can view the different options and order one here.

You can simply delete the app from your device. In addition you can also go here and click “Revoke Access” next to ChargeStripe.